Dear Deborah,
Thank you for reaching out and sharing your concerns about the diffuser you purchased. I'm sorry to hear that you’re experiencing issues. We strive to ensure all our customers are satisfied with their purchases, and I’d like to assist you in resolving these problems.
Flimsy Build and Cover Fit: Sometimes, the diffuser cover needs to be aligned properly to fit securely. Could you please try adjusting it slightly to see if it fits better?
Timer Issue: The diffuser shutting off earlier than expected could be due to a few reasons. Here are a few steps that might help:
Water Level: Ensure the water level is between the minimum and maximum marks.
Cleaning: Make sure the diffuser is clean and free from any residue that might affect its performance.
Resetting: Unplug the diffuser, wait for a few minutes, and then plug it back in to reset the timer function.
If you continue to experience the same issues after trying these steps, we would be happy to proceed with a return.
